Personalized products only — image upload required before purchase

Delivery Policy

Order Processing Time: 1–3 business days

Total delivery time = processing time + shipping transit time

At Custom Muglora, we provide mugs, car cups, and related products to customers across the United States. This Delivery Policy explains our shipping costs, processing times, transit estimates, address changes, order cancellations, damaged item handling, and other delivery-related terms.

1. Shipping Cost

  • Free Standard Shipping: 3–5 business days — free on qualifying orders over $75.00
  • Flat Rate Standard Shipping: 3–5 business days — $6

2. Transit & Handling

  • Order Processing Time: 1–3 business days (Monday–Friday)
  • Standard Transit Time: 3–5 business days (Monday–Friday)
  • Free Shipping Eligibility: Orders over $75.00 qualify for free standard shipping

3. Change of Address

If you have an account, you may update your address through My Account > Address. If you do not have an account or need additional help, please contact us by email at [email protected].

4. Order Cancellations

If you are logged into your account, you may request an order cancellation through My Account > Orders. If you are not logged in, please contact us as soon as possible and we will review your cancellation request.

Email: [email protected]

5. Damaged Products

If an item arrives damaged, defective, or incorrect, please contact us within 90 days of delivery for assistance.

6. Delivery Notes

Total delivery time usually includes order processing time + shipping transit time.

Standard delivery usually takes 4–8 business days total (1–3 business days processing + 3–5 business days shipping).

Delivery estimates are provided for reference only and may vary due to carrier delays, weather, holidays, customs processing, or other factors beyond our control.

7. Contact Information

If you have any questions regarding shipping, tracking, address changes, or damaged items, please contact us:

Custom Muglora

Room 411, Building 3, Xinri Wealth Plaza, Chengxiang District

Putian City, Fujian Province, China

Email: [email protected]

Phone: +8613144982477

Website: https://www.muglora.shop/

Support Hours: Monday–Friday (9:00 AM–5:00 PM Beijing Time)