Frequently Asked Questions

1. What products does Custom Muglora offer?

Custom Muglora currently offers personalized mugs, tumblers, cups, and other drinkware products for everyday use, gifts, and custom orders.

2. Can I personalize my order?

Yes. Many of our products can be personalized. Customization options may vary depending on the product, and the available choices will be shown on the product page before checkout.

3. How long does order processing take?

Order processing typically takes 1–3 business days, Monday through Friday.

4. How long does shipping take?

Standard shipping within the U.S. typically takes 3–5 business days. Total delivery time usually takes 4–8 business days (1–3 business days processing + 3–5 business days shipping). Delivery times are estimates and may vary depending on the destination and carrier conditions.

5. Do you offer free shipping?

Yes. Orders over $75.00 qualify for free standard shipping. Orders below $75.00 are charged a flat standard shipping fee of $6.

6. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number by email so you can monitor the status of your shipment.

7. Where do you ship?

We currently only ship to the United States; service to other countries is not yet available.

8. What payment methods do you accept?

We accept major payment methods available at checkout, including secure online payment options such as credit cards, debit cards, PayPal, and other supported payment providers where available.

9. What is your return policy?

Eligible return requests must be submitted within 30 days of delivery. Standard non-personalized items may be eligible for return. Customized or personalized items are generally non-returnable unless they arrive damaged, defective, or incorrect.

10. What should I do if I receive a damaged, defective, or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and clear photos of the issue so we can review your request and provide an appropriate resolution.

11. Do I need approval before returning an item?

Yes. Please contact us before returning any item. We will provide return instructions and the correct authorized return address. Items returned without prior authorization may not be eligible for a refund.

12. How long do refunds take?

Once a returned item is received and inspected, approved refunds are typically issued to the original payment method within 7 business days. Actual processing time may vary depending on your payment provider or financial institution.

13. How can I contact customer support?

You can contact our customer support team by email at [email protected] or by phone at +8613144982477. Our service hours are Monday–Friday, 9:00 AM–5:00 PM.

14. How quickly do you respond to inquiries?

We typically respond to questions about products, orders, shipping, and returns within 24 business hours.