Return & Refund Policy

At Custom Muglora, we value customer satisfaction and are committed to providing a clear and transparent return and refund process. Please review this Return & Refund Policy carefully before making a purchase.

1. Return Window

Return requests for eligible items must be submitted within 30 days of the delivery date.

2. Return Eligibility

Return eligibility depends on the reason for the return:

• Defective, damaged, or incorrect item: Return, replacement, or refund may be approved. Custom Muglora will cover the return-related cost when the issue is caused by our error.
• Customized or personalized items: These items are generally non-returnable and non-refundable unless they arrive defective, damaged, or incorrect.

Restocking Fee: None

3. Return Process

To request a return, exchange, or refund review, please complete our Return and Exchange Request Form:

You may also contact us directly by email at [email protected].

• Submit your order number and the reason for your request.
• If the item is defective, damaged, or incorrect, please include clear photos showing the issue.
• Our team will review your request and, if eligible, provide return instructions and the authorized return address.
• Please do not send any item back without prior return authorization.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. If the issue is caused by our error, we may offer a replacement or refund at no additional cost to you.

5. Exchanges

If you would like an exchange, please submit a request through our Return and Exchange Request Form or contact us first for approval. Exchanges are generally only accepted for items that arrive damaged, defective, or incorrect due to our error.

6. Refunds

Once the returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used at checkout, such as PayPal, Stripe, or credit/debit card. Refunds are typically processed within 7 business days after the returned item has been received and inspected. Actual posting time may vary depending on your payment provider or financial institution.

7. Non-Returnable Items

Customized, personalized, or made-to-order items are generally non-returnable unless they arrive damaged, defective, or incorrect due to our error.

8. Return and Exchange Request Form

For faster processing, please use our official Return and Exchange Request Form before requesting a return, exchange, or refund:

Return and Exchange Request Form

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us: